Frequently asked questions
What does the free Check do?
It reads, it does not change anything. It shows where your files really are, how many exist only online, and how much space you need on your PC to bring them home.
Do I have to stop using OneDrive?
No. Salvako works alongside OneDrive: you keep using it as before, and Salvako keeps a verified copy of your files on your PC and warns you when something goes wrong.
Will turning off OneDrive delete my files?
Microsoft writes that you won't lose files by unlinking OneDrive. That is true for the copy in the cloud, but files marked online-only disappear from your PC. That is why Salvako keeps a verified copy on a disk you choose: whatever happens to OneDrive, your files are on your disk.
How do I know every file arrived?
Every copy is compared with the original, by size and SHA-256 fingerprint. At the end you get a receipt: what was copied, where, what was not and why.
What if my PC switches off during the copy?
The copy resumes where it stopped. A power cut, a lost connection or an unplugged disk do not make it start over.
Does Salvako upload my files anywhere?
No. It works on your PC only and your files never leave it. It talks to our server to check your plan, look for updates and, with a plan, show the state of each PC in Your PCs: numbers only, never file names, folder names or paths.
What is the guardian?
After the copy, the guardian keeps watch: it updates your local copy and warns you when files become online-only again, when your OneDrive storage is close to the limit, or when a Windows update moves your folders.
If I stop paying, do I lose my files?
No. The copied files are ordinary files on your disk and they stay yours. Only the guardian and the updates stop.
What if Microsoft changes OneDrive?
Salvako reads the real state of your files every time it starts, and stops if something does not add up.
How many PCs can I use?
Salvako covers 2 PCs, Family 5, Office 10. Moving to a new PC is the most common case, which is why the base plan counts two.
Which Windows versions are supported?
Windows 10 and Windows 11, 64 bit.
Which languages does Salvako speak?
English, German, Portuguese (Brazil) and French, in the app and in support.
Other questions?
Write to us at support@salvako.com